Phygital: Integrating Physical and Digital Realms to Propel Business Success

Rectangle image background office


How Does Phygital Work?

Phygital works by integrating digital technologies into the physical environment to create an immersive, interactive, and often personalized experience. Let's delve into how the phygital process unfolds:

Conceptualization and Strategy

The first step involves developing an understanding of your brand, products, and the specific needs of your customers. You'll need to identify where and how a digital enhancement could augment your physical product, whether it's through an AR application, a digital twin, a unique blockchain-based asset like an NFT, or an immersive virtual reality experience.

Design and Development

Next, the chosen digital experience is designed and developed. This could involve creating an AR application that provides additional product information, developing a virtual reality world that complements your physical product, or even minting an NFT that represents your product in the digital realm.


Once the digital component is ready, it's integrated with the physical product. This could be via a QR code that triggers a digital experience when scanned, a unique identifier that ties a physical product to its digital counterpart (like an NFT), or a digital platform that mirrors your physical product's features.

User Experience

Finally, the end-user interacts with your phygital product. They engage with the digital elements that enhance the physical product, enjoying a unique, immersive, and often personalized experience that traditional products alone can't offer.

Measuring the success of phygital products

The success of phygital products is rooted in their ability to bridge the digital-physical divide, presenting a unique value proposition that caters to today's tech-savvy, experience-hungry consumers. Let's delve into the aspects that contribute to their popularity:

Tangibility Meets Interactivity

A fundamental reason behind the success of phygital products is the combination of the tactile satisfaction of physical products with the instant, interactive gratification of the digital realm. This fusion introduces a new layer of interactivity and personalization, providing consumers with experiences that are both engaging and meaningful.

Consider a phygital book, for instance, which offers not just the joy of turning physical pages, but also interactive digital elements such as videos, AR-based illustrations, and interactive quizzes. This enhanced, multi-sensory experience amplifies consumer enjoyment, leading to higher product engagement and sales.

Enhanced Consumer Experience

At its core, the phygital trend thrives on the innate human need for immersive experiences. The opportunity to interact with products on multiple levels – to touch, to see, to hear, and even virtually to taste or smell, offers an unparalleled user experience.

For example, many retail brands now offer AR apps that allow consumers to visualize how a piece of furniture will look in their homes before making a purchase. This not only provides a unique shopping experience but also assists in decision-making, enhancing customer satisfaction and reducing the likelihood of returns.

Convenience and Adaptability

The digital component of phygital products offers an unprecedented level of convenience and adaptability. Consumers can access digital services and information instantly and from anywhere, often adapting the experience to their preferences.

Take the case of wearables like smartwatches. They are physical products, but their functionality and appeal are amplified by their digital capabilities, such as fitness tracking, message notifications, or even contactless payments. This seamless blend of physical utility and digital convenience makes such products highly desirable.

Emotional Engagement

Phygital products can evoke a stronger emotional connection than physical or digital products alone. By engaging multiple senses and offering immersive, personalized experiences, they create deeper emotional resonance with consumers.

This emotional connection not only enhances brand loyalty but also motivates word-of-mouth recommendations and social sharing, further contributing to the success of these products.

In conclusion, the success of phygital products lies in their ability to blend the best of both worlds – the tangibility of physical products with the dynamism of digital experiences, thereby creating a unique, engaging, and emotionally resonant consumer experience.

Unfolding some success stories from the industry

Phygitalization has provided a transformative edge to numerous industries, driving impressive revenue growth, consumer engagement, and brand recognition. Let's delve into a few compelling success stories:


Notably, in the fashion industry, innovative brands like Burberry and Nike have seamlessly intertwined the physical and digital, adding a fresh dimension to their offerings.

For instance, consider Nike's pioneering venture, CryptoKicks. Each pair of these physical shoes was twinned with a unique digital asset, a Non-Fungible Token (NFT), owned exclusively by the customer. This digital asset could be traded, sold, or even 'worn' in virtual environments. The result? Nike reported a substantial rise in consumer engagement, not just driving the sales of the CryptoKicks but also enhancing overall brand appeal.

Similarly, Burberry partnered with the social simulation game Animal Crossing: New Horizons to release a virtual collection replicating their real-world collection. This not only generated buzz in the gaming community but also introduced the Burberry brand to a wider, younger demographic.


The music industry has been revolutionized by the emergence of phygital products. Artists are increasingly releasing music as NFTs, blending the physical experience of enjoying music with digital ownership.

Kings of Leon, for example, released their album "When You See Yourself" as an NFT. This groundbreaking move offered fans the opportunity to purchase unique, limited-edition golden tickets that provided front-row seats to their concerts. The result? They sold over $2 million in NFTs, indicating a promising new revenue stream for artists.


The toy industry offers yet another stellar example of successful phygitalization. LEGO's AR-enabled Hidden Side sets bridge physical play with digital gaming. Using an AR app, kids can hunt ghosts or solve mysteries in an interactive, spooky digital world built around their physical LEGO set. According to LEGO, this innovative approach led to a significant uplift in sales, showcasing how phygital experiences can rejuvenate traditional product lines.


Phygital products have breathed new life into the publishing industry as well. J.K. Rowling's Harry Potter series, for instance, was given a phygital twist with the release of "Harry Potter: Wizards Unite", an AR-based mobile game. It provided fans with a unique experience of casting spells, discovering mysterious artifacts, and encountering iconic characters and creatures from the Harry Potter universe. This game reportedly grossed $12 million in its first month, demonstrating the lucrative potential of phygitalization.

Recognizing the Opportunity

The decision to phygitalize a product depends on various factors, from understanding your customer base to identifying the opportunities where digital experiences can amplify the value of your physical product. Here are some ways to recognize when your product might be ripe for phygital transformation:

1. Understanding your Customers
Your customers are the starting point for any successful phygital strategy. Analyzing their behavior, needs, and preferences can reveal opportunities for digital enhancement. If your customers are tech-savvy, enjoy digital interactions, and value unique, personalized experiences, phygitalizing your product could create significant value.

2. Enhancing the User Experience
Consider how a digital experience could improve the way users interact with your product. Could an AR application provide additional product information or visualization capabilities? Could a VR experience bring your product to life in new and exciting ways? Or could an NFT version of your product offer unique ownership and trading opportunities? If the digital enhancement enriches the user experience and offers tangible value, it can significantly increase the attractiveness of your physical product.

3. Analyzing the Market and Competition
Look at your competitors and the broader market trends. Are similar products being phygitalized? What digital experiences are popular within your industry? This analysis can provide valuable insights into whether phygitalization is a viable strategy for your product, as well as what types of digital experiences might be most effective.

4. Evaluating the Potential for Revenue Growth
Phygitalization is not just about creating compelling experiences; it's also a business strategy. Therefore, it's essential to evaluate the potential for revenue growth. Could the digital experience unlock new revenue streams, such as sales of digital goods, in-app purchases, or premium features? Could it boost the sales of your physical product by enhancing its appeal?

5. Measuring Technological Feasibility
Finally, you need to consider the technological feasibility of phygitalizing your product. Do you have the necessary resources, infrastructure, and expertise to develop and support the digital experience? If not, partnering with a digital agency like Digisence can provide the skills and support you need.

Crafting the Phygital Future with Digisence

As we navigate through the intricate landscape of phygitalization, it's clear that the fusion of the physical and digital worlds is not just a passing trend, but rather a significant shift in the way businesses operate and engage with consumers. This intersection of realities has opened up a realm of limitless possibilities, changing the way we perceive value, interaction, and experiences.

At Digisence, we see ourselves as more than a digital agency; we are your partners in this phygital journey. We firmly believe in the transformative potential of phygital products and are committed to helping you unlock this potential.

Our team of experts is equipped to create innovative phygital strategies, tailored to your unique needs and objectives. Whether it's integrating blockchain technology with your product line, designing immersive AR experiences, or crafting bespoke digital platforms, we stand ready to deliver.

Embracing the phygital trend means staying ahead of the curve, enhancing consumer engagement, and exploring new avenues for revenue. With Digisence by your side, you're not just preparing for the future of commerce; you're shaping it.

In conclusion, as we stand on the cusp of this exciting new era, we invite you to join us in redefining what's possible in the phygital world. Together, we can craft experiences that are as boundless and unique as our collective imagination.

The future is phygital, and with Digisence, your business can be at the forefront of it.

Book a discovery session

30 minutes discovery meeting with our team
We offer a free discovery session for new clients where we'll get to know you, understand your business goals, and identify ways our digital solutions can help. This meeting takes place online, and we'll work with you to create a customized plan that fits your specific needs. Let's take your business to the next level - book your free discovery session now!
meeting visual